Client Success Manager

Lead the full end-to-end delivery cycle of iSapiens standard and custom solutions
Ensure the correct handover from the presales phase to the work set-up phase
Manage sourcing of expertise to the project by selecting internal and scouting external resources
Act as the go-to person for our clients during all phases of the project
Guide clients in evaluating solution feasibility and scalability within their contextual constraints
Manage expectations of multiple project stakeholders
Anticipate and identify ill-defined problems/issues and propose ways for clarifying them
Set and negotiate project priorities
Plan and coordinate project resources and project flows by means of project management tools
Document, share & de-risk each step of the project pipeline
When necessary, make high level escalation management
Outline project efficiency KPIs and assure that the value is created in each phase of the project
Keep the positive mood up in the team and spur good vibes
Take active part in collaborative initiatives across the company to contribute to continuous improvement

You are able to build strong relationships with clients and within a team
You act as a business advisor and have a systemic and strategic vision
You are cooperative and comfortable with working cross-functionally
You have good analytical and organizational skills
You are a critical thinker who is at ease with complexity
You have an entrepreneurial mindset and are capable of identifying opportunities

Achiever, tenacious, growth mindset, diversity-driven, high confidence and result-oriented
Fluent in Italian/English with excellent communication skills (written & verbal)
Bachelor’s or Master’s degree in Business/Management/Organizational/Educational/Communication Studies
Experience in managerial roles or in consulting services
Passion for workplace learning, talent development, and new technologies
Knowledge of the Digital Learning competitive landscape preferred