Job summary
The Learning Operations Specialist is responsible for the deployment (i.e. build, management, organization, analysis) of isapiens & partners solutions to clients in accordance with operational agreements. This role plays a key part in isapiens Service/Product Teams and works collaboratively to ensure the integrity and accuracy of data flow in Digital Learning Systems (DLS).
Your mission
- Test and deliver DLS configuration and infrastructure.
- Maintain the DLS instances by applying best administration practices..
- Ensure governance of all DLS sections and recommend appropriate updates or changes to it.
- Set up customized learning pages.
- Liaise with the web design team to produce DLS graphic assets based on the technical specifications.
- Keep training catalog up to date and organized.
- Make sure that the DLS works properly and that learners have an enhanced user experience in the digital environment.
- Provide consultative support to learning designers on the structuring of complex learning programs and make appropriate recommendations for client-specific needs.
- Work closely with project teams to ensure optimal DLS utilization in different learning initiatives.
- Research, diagnose and identify ways to resolve learner issues related to learning programs or system configuration.
- Triage and document DLS bugs / defects and guide the IT Support teams by providing relevant information on the project and client context.
- Create and maintain relevant project documentation.
- Analyze learning data and provide basic reporting from extrapolated data, work on optimizing automated reporting.
Skills & competences
- You have good analytical and methodical skills.
- You have some basic understanding of platform-oriented infrastructures and technology-based learning platforms.
- You have good/advanced skills in MS Excel and PowerPoint.
- You have a basic comprehension of html/css coding, webdesign, UX design.
- You have a good predisposition to teamwork, problem solving, autonomy, flexibility, and eye to details.
- You have good time management skills.
Desired profile
- You demonstrate learning agility and you are creative-oriented.
- You are at ease with technology.
- Fluent in Italian/English with excellent communication skills (written & verbal).
- Bachelor’s degree in Tech or Human Sciences.
- You are client- and service-oriented.
- Passion for adult education and digital innovation.
What we propose
- Paid 6-month internship.
- A young, international and highly motivated environment.
- Opportunity to work on high-impact projects and support the digital transformation of big Italian companies.
- Access to and immersion into a wide digital training library.
- Career orientation in the digital learning industry.
- Opportunity to attend industry events and shows.